Privacy Policy

Personal data (such as your family name, first name and e-mail address) which you provide via this Website are kept in the files of the company “Cacao Company BV”, Ganshorensestraat 27-39, 1081 Koekelberg, Belgium. Your personal data will always be handled in keeping with the personal data protection rules and regulations applicable in Belgium and in the European Union.

Collection of personal data

When you make use of our Website and place an order through it, you accept that your personal data is used in keeping with our confidentiality policy. This confidentiality policy also applies every time you transmit personal data to us.

Your personal data are collected when:
– you visit the Website
– you place an order through the online shop of the Website
– you create an account on the Website
– you subscribe to the Frederic Blondeel Newsletter
– you contact our client support team, request a catalogue, …
– you communicate your personal data via the Website or any other way

Please note that your personal data may also be collected through the use of Cookies.

Type of data collected

The following data can be collected through the Website in the context of how we manage our services:
– your IP address
– your first name and family name
– your e-mail address
– invoicing and delivery address
– the personal data of the persons to whom you wish to send our creations (Family name, first name, e-mail address, delivery address…)
– your telephone number
– your company’s name.

Framework for use of personal data

Your personal data may be used to:
– process your customer orders
– respond to your questions as part of our customer service, a B2B request or a press inquiry
– analyse your use of the Website and how you react to our marketing campaigns with a view to improving the products and services we offer
– send you commercial information and offers in relation to new or existing products and services
– propose a personalised service and offers to you by e-mail, telephone or via the website
– send you our newsletters if you have subscribed (you can unsubscribe at any moment by clicking on the link at the bottom of each newsletter or by sending an e-mail to onlineshop@frederic-blondeel.be).

Transmission of personal data

Your personal data may be transmitted to some of our service providers such as DHL, bpost, DPD, GLS, Shopify, Paypal, Sendcloud who help us process your orders, deliver your parcels, process your payments, send you commercial information and offers and analyse your use of our Website (our service providers also have to respect personal data protection legislation in force)

Your rights

If you have an account on the Website, you may ask to receive a file containing all of the personal data we have in relation to you, including the information you provided to us. You may also ask for your personal data to be deleted. This does not cover any data stored for administrative, legal or security purposes. You can let us know by mail at the following address:
Cacao Company BV, Ganshorensestraat 27-39, 1081 Koekelberg, Belgium.

Security of your data

We have the appropriate technical and organisational security measures in place to protect your personal data from being destroyed accidentally, unlawfully or without authorisation and from being lost, changed, accessed, disseminated or used. However, the inherent nature of the internet is such that we cannot guarantee that the communication between you and the Company or the personal data stored are fully secure. We will inform you of any data breach which is likely to have negative consequences for your private life in keeping with the applicable law.

Storage of your personal data

All of the personal data linked to the processing of orders through the online store of the Website are retained for a period of 6 years. For data in relation to data subjects who are not customers this period is 3 years from the last active contact with the Company.

In general, your personal data will be retained for as long you make use of the Website or until you have deleted your account. Please note that once you have deleted your account, your comments / remarks may be retained by the Website. If you wish to delete this information, please get in touch with us at the address above.